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Privacy & Cookie Policy

CosmicStuff respects the privacy of its Merchants and Users and is fully committed to protecting their personal data and using it in accordance with our legal obligations. This Privacy Policy & Cookie Policy describes how CosmicStuff may collect and use personal data and the rights granted to our visitors, users, customers, and merchants regarding their respective data. CosmicStuff may henceforth be referred to as ‘The Company’.

By accessing or using this website or any of our Services, you signify your approval of the terms set out in this Privacy Policy, Terms & Conditions, and other terms and policies posted on our websites. If you do not agree to this Privacy & Cookie Policy, you must leave this website and discontinue all use of any of our Services.

1.0 Information we collect

1.2. Information collected from our Users

If you use our Services to place orders you are to be considered as the User, where data are processed as follows.

We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services:

First name and surname
Shipping and billing address
Email address and phone number
Payment details
IP address and device data
Other information that you share with us while using our Services or during checkout

We collect the above-mentioned personal data when a User uses or accesses our Services, places an order, or signs-up for an account on our websites or apps.

Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information buy clicking the unsubscribe link in the email. Please allow 7 days for this to be processed. After this time if you still require assistance please do email us at hello@1859f498ff3b5aaa5d7984f97c391f70-18380.sites.k-hosting.co.uk.

1.3. Information collected from The Company website

To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication you have used. For this purpose, we may process the following information to provide and enhance our Services and answer your questions:

First name and surname
Email address
Any information that you share
IP address

Upon visiting our website, requesting customer support, or subscribing to our blog, we may collect and process the following information related to you to provide you with a better customer experience and to improve our Services:

Your device and browser
Your IP address

Other information that is collected from cookies.

1.3.1. What are cookies?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookie:

1 – Website functionality cookies: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
2 – Website analytics cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
3 – Customer preference cookies: When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
4 – Targeting cookies or advertising cookies: These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

2.0 Sharing personal data with third parties

In order for The Company to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.

Note that while our Service may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices, and encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit. This Privacy & Cookie Policy does not apply to third-party websites and services.

In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.

3.0 Retention periods

We may retain your personal data for as long as your relationship with us is active by having a The Company account, or as otherwise needed to provide you our Services.

After terminating your relationship with us by deleting your The Company account or otherwise ceasing to use our Services, we may continue to store copies of your personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.

4.0 Data subject’s rights

If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data.

You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by logging into your The Company account or by contacting The Company via email hello@1859f498ff3b5aaa5d7984f97c391f70-18380.sites.k-hosting.co.uk. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.

5.0 Information security

We seek to use reasonable measures to protect personal data.

We take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use.

Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your A Bit of Colour account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

We (The Company) will only access or process your personal data for the purposes of providing you our Services or legitimate company purposes.

In the event that we experience a personal data breach, we will notify you in compliance with the obligations set out in applicable laws.

6.0 International transfers of data

All the information you provide may be transferred or accessed by The Company and affiliated companies around the world for the provision of our Services as described in this Privacy Policy.

7.0 Privacy Policy changes

We may occasionally amend this Privacy Policy, for example in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.

Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

Contact

All comments, queries and other requests relating to our use of your information or this Privacy Policy should be addressed to The Company on hello@1859f498ff3b5aaa5d7984f97c391f70-18380.sites.k-hosting.co.uk.

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