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FAQs

Ordering, production and delivery

Returns – All of our products are made individually for you: They are all tailor made, custom-made and bespoke to your specifications for each order and for each item, we are working for you to your personalised commission.

Because of this personalised way of working, no refund can be issued unless there is a manufacturing fault, an incorrect item has been sent by us, or if your item has been damaged in transit. If you wish to return your item for a refund please contact us promptly for a Returns Number and to receive further details on what to do next, at: [email protected] Please do keep your original packaging as you may need to use it.

If you enter any of your details or your order details incorrectly then you are liable for this and we cannot offer a refund for this reason. Please check your whole order carefully before sending it to us for production.

Order cancellation ‚Äď Rules differ in UK, EU and other countries. Usually orders go straight to the production stage and cannot be cancelled.

The lightfastness guarantee

All of our eco friendly canvas prints are made on professional, fine quality, twelve colour Giclée art printing machines. The colour depth and detail are outstanding. Approved by the Fine Art Trade Guild, they are guaranteed to be lightfast for over 100 years, providing of course that they are kept in ideal conditions. Loved by artists and photographers for their exceptional quality, be sure to take very best care of yours!

Expertly hand finished

After printing they are hand finished by experts in their field. The custom made wooden stretcher bars for your canvases will best display and help to preserve your gorgeous prints. Unlike inferior canvas stretcher bars, they will not warp. The edges of the finished, hand stretched canvas artworks may also be printed with an image-wrapping or colour finish.

Green credentials

Including organic production for biodiversity and soil fertility, ecologically friendly inks, vegan inks, managed forests for wildlife and environmental friendliness, recycled materials, regional production to lower the cost of delivery and lowering emissions.

A rough illustrative guide to how picture sizes might look on your walls: * Please do measure on your own walls for accuracy. *

How to care for my products

Prints ‚Äď Keep out of direct light, moisture, and excessive heat or cold. Gently dust with a very soft, dry, lint-free duster. Check front, sides and back for signs of damp and/or mould from time to time. Hang prints away from high traffic areas where they could be knocked and dislodged.

All of our Cosmic Stuff artworks for your prints and homewares are based on or inspired by original images from NASA and the James Webb Space Telescope. Many of these amazing images were obtained from deep space, where the first stars formed over 13 billion light years ago. We would like to thank NASA for generously allowing us the use of their truly stunning resources.

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